The Stress of Calling my Telecommunications Provider

telecommunications

I sat on hold on the phone for 45 minutes yesterday. That’s not bad. I figured I would be on hold for 60 minutes. And it took much longer to get up the nerve to pick up the phone and dial. It is stressful, bordering on traumatic, every time I need to call my telecommunications provider.

We live in an age and in a society in which we rely heavily on technology and the services that support this habit. Gone are the days when households paid for a telephone line and maybe some basic cable. Today’s major telecommunications companies in Canada, such as Rogers, Bell, Telus and Shaw, to name a few, began as single-service providers and grew into so much more.

A typical Canadian home, like mine, subscribes to many services, including a home phone, TV cable or satellite, internet and wireless. Many telecommunications companies also offer alarm monitoring, online sports packages or even magazine subscriptions. I personally don’t have all of these, few of us do, but I have many of them.

Telecommunications companies love lazy people like me. I can’t be bothered to have each service in my home from a different company, so I can play one off another and keep the price down. It’s just easier to choose one of them and maximize the value. They also love me because I like to subscribe to some premium levels of their services as I don’t have the time or energy to do much on my own.

For example, some people subscribe to basic cable, then they also have Netflix and/or other downloadable, web-based options like Hulu. Or some of them dumped cable altogether and exclusively get content from a mix of web-based subscriptions. It’s a bit more work to find what you want to watch in different ways. I just can’t be bothered. I stuck to my telecommunications provider’s “VIP Cable” option and get it in one place.

Eventually, I did drop my telecommunications provider’s home phone service. I was paying almost $50 per month for a phone line that was attached to my internet’s modem, and that was even too much for me. Thanks to my IT savvy brother, I switched to a fantastic option called Fongo that also is internet-based but only costs $5 per month. It’s not perfect, but it’s cheaper.

Not perfect. None of my services are perfect. The internet is often slow or doesn’t work at all. My kids love to watch the “on-demand” channels on TV, but so often get a message on the TV screen that says “service not available right now.”

And Canadians pay way too much for our wireless services. Why does data have to be so expensive? Why should I pay so much for so little?

Which brings me back to where I began. I sat on hold on the phone for 45 minutes yesterday. To get more data and more Canada-wide talk time, for less than I was paying before. And to get credit on my account for a massive internet outage in my home the previous month. I knew I had to make the call and felt my heart race as I dialed the toll-free number.

I upgraded my wireless services and got the full credit for the telecommunications company’s internet screw-up. But my bill is still too high and the service I receive is still not good enough.

But the call is over. Until next time.

*Note to my readers: My brother explained to me that one Canadian telecommunications company put out an incredible wireless deal recently, and with tremendous pressure all their competitors followed suit. I just switched to a wireless plan that gives me (yes, just my mobile device) 10 GB of data and unlimited Canada wide calling, for just $60 per month. There’s always the famous asterisk online, so read all the details if you want to get this deal too. But this deal, or at least the specific one I got, expires TODAY. So if you want it, do it now!

First Snow of the Season

snow

I have a rule that I won’t pull out my heavy duty warm winter coat until December 1st. There’s always a few chilly days in November that make me consider regretting that I made this rule. But I just can’t embrace winter until December beckons. So, December is here. The winter coat has come out. It’s mighty cold outside, and the season’s first snow is on the horizon.

There is something magical about snow in December. The image of white flakes gently falling from the sky, blanketing the city, brings a smile to my face. Once a couple of centimeters have come down, the bright and clean snow covers the ugliness of bare trees and dirty sidewalks.

The kids run outside to build the first snowman of the year, throw snowballs at their father and even pull out a shovel to clean the front walkway and driveway. In my neighbourhood, everyone cleans the sidewalks and driveways quickly after the first snow. It’s as though we are all excited to experience the first taste of the fresh winter season.

snow
Matthew shovelling us out following a 2016 winter storm

Turn on the radio or flick on the TV and the broadcasters are muttering the warnings of a “special weather statement.” An Arctic low is approaching that will combine with a system that formed in the Gulf of Mexico, which will bring plunging temperatures, high wind and snow accumulation. Make sure the winter tires are on. Fill the tank with gas. Take out the winter boots, hats and gloves. Get ready.

The first snow of the season has arrived in Southern Ontario. Some areas north of Toronto already have a significant accumulation of the white stuff, but I think only today we will experience our first real winter wallop. Or at least that’s what the meteorologists say on my Weather Network app. They predict that the city of Toronto will get anywhere from 5 to 15 cm of snow over the next day or so. Whatever that means.

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The view to my backyard after some snow

No matter how much snow we receive, I believe that Torontonians will embrace our first real snowfall of the 2017-2018 season. Since today is December 11th, I have to figure that many people are dreaming of a white Christmas. If the temperatures stay cold and we keep getting more snow, their wish will come true.

snow
fresh snow on the ground after a storm last year

Note that I say more snow. If you want the city of Toronto to be blanketed in white on December 25th, then I can promise you that it won’t be if we get snow today and no more for the next two weeks. You see, what quickly happens to the beautiful fluffy white snow within hours of it falling on the ground? 

It turns brown. Or grey. Or even black, when it gets really dirty.

Which is why the excitement of the first snow of the season doesn’t last long. Okay, maybe the hearty Canadians that we are, we embrace the first few snowfalls in December. But for many people, come January, the fun is over. The temperature keeps plummeting, the trees are still bare and the city is dirty.

But the first snow also means that winter activities can begin. What’s your fancy? Skiing? Snowboarding? Skating? Sledding? For me, it’s skiing. Stay tuned for what I’m sure will be many posts over the coming months about my skiing adventures.

Pay it Forward

pay it forward

Helping someone in need can take many forms. There are many individuals who need help, be it financial, physical or spiritual. Some people are dealt some pretty rough cards in life, and I have always felt that it’s important to be there for people who need a helping hand. For someone who is sick, impoverished or disadvantaged in some other way, I don’t need someone to help me first in order to push me to help someone else. I just do it. The concept of Pay it Forward comes from the idea to create a ripple of kindness. One person can influence the next person to be kind, and it just spreads.

I’m all in support of that, and I even see that an international Pay it Forward Day has been established. It’s coming up on Saturday, April 28, 2018. But that’s not what I want to focus on today. I want to talk about how to pay it forward in other ways.

Sometimes you help someone just because it’s the right thing to do. The person you help doesn’t have to be ill, short on money or lost in any way. It can be your sister, your friend, your cousin or your current or former colleague. You can help your friend who has been close to you for 30 years or the person you met last week.

I have been the beneficiary of this concept many times in my life, and I appreciate the helping hand I got. In particular, I want to thank the many people who have helped me develop and grow in my career.

My first mentor was a tremendous man named Michael Ludlum. He was my “Writing for Broadcasting” professor during my first semester of Journalism School at New York University almost 20 years ago. I was the one student in our small class of graduate students with no experience in journalism. He recognized my raw talent and spent hours working with me, training me and giving me the confidence to be a good journalist.

Professor Ludlum, I believe, recommended my name to be a Graduate Assistant, which ensured the rest of my graduate school tuition was paid and that I secured a salary to teach young undergraduate students with him. He taught me the importance of mentorship and leadership and how to manage people in a way that helped them grow. I have passed that on to my colleagues and people who have reported to me throughout my 15 year plus career. I hope they learned something from me, via Professor Ludlum, and guide people in the right direction.

I worked with a talented group of people early in my career, in radio, at the Team Sports Radio Network. The ownership shut down the sports concept less than two years after we launched, and yes, we all lost our jobs. But my boss, and another one of my early mentors, Shawn Lavigne, stuck his neck out for me and secured a job for me at Sportsnet. He didn’t have to do that, but he just did. He recommended my name to a hiring manager, and that’s how I moved from radio to TV.

The day I got my job at Sportsnet I promised myself that I would pay it forward and help other people secure a job if they needed my help. I have to say, one of the greatest ways you can pay it forward, and get a ripple moving, is to use your influence to help someone in his or her career. It is something people do not forget, and it keeps the pay it forward momentum going.

As I have changed paths in my career there are many more people who have guided me and really helped me. But people haven’t just helped me with my career. When I faced years of fertility challenges, people offered me advice and support. When I have been overwhelmed with life (ever had a day like that?!), my friends and family were quick to reach out to be there for me. I have and will continue to pay it forward and be there for them.

There’s Doping at the Olympics. Really?

doping

Were you as shocked as I was yesterday when the International Olympic Committee (IOC) publicly admitted that there’s a doping problem in Russia? Didn’t you always think, like I did, that the Olympics are where clean and honest sport comes together in a show of strength and fair play? Now I know the truth: there’s doping at the Olympics. Really?

My apologies for my rather sarcastic comments above. Honestly, I am not surprised at all by yesterday’s announcement from the IOC that Russia has been banned from the 2018 winter games in Pyeongchang, South Korea. It’s not because a few Russian athletes were found guilty of doping. Doping is a state-run industry in Russia, and after years of investigation the hammer has finally come down.

I have been reading stories about just how deep doping is entrenched in Russian sport. There is some sick desire to always win. Young athletes must be living in a culture where they are forced to break the rules and destroy their bodies just to be number one. It saddens me to know that there are probably hundreds, maybe thousands, of talented young Russian athletes whose dreams have just been crushed.

Do 16-year-old skaters and 21-year-old skiers deserve to be thrown out of the Olympics before they even have a chance to compete? Did these athletes scheme and plan behind the scenes so they can stand on the podium in February? I doubt it. Unfortunately, they are part of a very broken system that demands cheating in order to win.

And the IOC made it clear this must stop. Doping is unacceptable, ever. It’s terrible that hundreds of young, hard-working, talented Russian athletes will not be allowed to compete at the Olympics in a few months. They are caught in what may seem like an unfair system. But the IOC had no choice. The Russian Olympic Committee didn’t just break the rules for years, it laughed at them and stomped on them.

I am intrigued by the IOC’s attempt to reach out to individual athletes from Russia, to separate individuals from their country that sponsors doping. I see this as a message to these young athletes, in particular those who have managed to stay out of the doping controversy (dare I say, are verifiably clean?) that they are welcome at the 2018 Winter Olympics. If these individuals qualify to compete (based on criteria outlined by the IOC), they are welcome, but not as Russians.

These athletes won’t see a Russian flag and they won’t hear the Russian anthem. They will participate as athletes who do not represent any country. But if they agree to these rules and compete using only their abilities and relying on hard work, then I believe they will be warmly accepted by the Olympic community.

IOC President Thomas Bach said it well yesterday, when he noted that the long-time Russian doping represented an “unprecedented attack on the integrity of the Olympic Games.” So, I hope that integrity returns to the Olympics. This is just a start.

There’s Nothing Like a Bedtime Story

bedtime story

Did your parents read to you at bedtime when you were a child? If you are a parent, do you or did you read to your kids at bedtime? For me, the answer is YES and YES. I believe that books, and reading in general, are an important part of an enriching life. But there is something special about reading to a child or being read to. A bedtime story is the perfect way to send us off to sleep.

I have been reading books to my three children since the day each of them were born. We started off with simple but classic board books, like Goodnight Moon, The Hungry Caterpillar or The Going to Bed Book. A baby doesn’t have much of an attention span and has a tendency to tear or chew on the book if she or he gets bored. A number of our board boards have teeth marks in them!

Once the tearing, shredding and biting phase has passed we move up to slightly longer, paper books, and we have dozens in this category all over the house. My kids’ bedrooms contain a good-sized library of classic and new children’s stories, like Madeline, The Little Red Caboose, Pinkalicious, Corduroy, and one of my all-time favourites, Alexander and the Terrible, Horrible, No Good Very Bad Day.

Corduroy, about a bear who lived in a department store and searched for his missing button, shaped how I felt about stuffed animals. He wasn’t just a stuffed bear, he became a child’s friend. My parents read this book to me at bedtime when I was a child, and I love reading Corduroy to my children.

I have also now moved into reading chapter books to my children. I have tackled some light and shorter books with my daughter that usually have a main character that is either a dog or mermaid without much of a plot, but she loves them. And she looks forward to the time we spend together, cuddled up in her bed, to read our bedtime story.

I have been reading chapter books with my son for a number of years. Our first big series was Harry Potter. With seven books and thousands of pages, it took us almost 2 years to complete the series. When we hit some exciting parts or the climax of each book we just couldn’t stop reading. I will admit that we had a few late nights when we couldn’t put the book down. The fact that I had read the books two times on my own before was irrelevant. Reading them with my son was a different and wonderful experience.

With Matthew’s love of sports, and his love of reading, we have now moved onto reading baseball biographies together. Thanks to my Uncle Bill, who gave Matthew a number of books over the summer, we are learning about some of baseball’s greatest players. And when do we read? In the evening, at bedtime.

Last night we really got into the biography of Satchel Paige, one of the greatest pitchers of all time. We have only read the first few dozen pages, but Matthew is already hooked. He is learning about Paige’s early years and the challenges a poor black child faced growing up in the U.S. South. He is asking me very poignant questions, and it thrills me that we have the time together to read and learn about this amazing man and this important part of history.

Whether it’s Goodnight Moon, Corduroy or Harry Potter, I relish every bedtime story I read to my children. It is one of the highlights of my day, and I always look forward to it. What is your favourite bedtime story? Leave me a comment here, post on Facebook or Tweet me @AliciaRichler.

Inappropriate Behaviour is Never Appropriate

I have carefully followed and monitored the news coverage and analysis over the last two months of men, who for the most part were in positions of power, and used that power over women. I have read a lot and thought about this often. I have kept my thoughts to myself and taken it all in. But I will say it loud and clear today: inappropriate behaviour is never appropriate.

There is one thing I want to make clear before I write more. I have never personally been the victim of inappropriate behaviour, harassment or sexual assault. I have worked with many men over my 15 year plus career, and all of them, from the CEO of the company to my boss to my colleagues, have always treated me with respect at all times.

My first job in media, at a sports radio station, where I was surrounded by men, I was never exposed to any inappropriate behaviour. I worked closely with some big names in sports, and quite honestly, my experience was very positive. And that’s the way it’s been for me as I moved into television and then into communications.

But I think my story is unique. I think I am lucky that I have worked for and alongside some good men, who always treated me appropriately. Other women have not been so lucky. And that makes me angry.

It is unacceptable for a man, especially one who is in a position of power, to behave in an inappropriate manner around a woman. Harassing a woman is awful, and assaulting her is revolting.

Women have put up with this for thousands of years, all over the world. Men, who for the most part are bigger and stronger than women, have wielded power over them and abused them. It is important to note that not all women through history have been the victim of inappropriate behaviour, but they have been in the minority. And until now women’s cries for help went unheard.

Coming forward and speaking out against harassment or assault takes tremendous courage. I applaud every woman who has filed a complaint or who has faced the man head on who may have behaved inappropriately towards her. Women in ancient times to the Middle Ages to the Industrial Revolution to the 21st century have tried to speak out. And now everyone is listening. Loud and clear. Finally.

But I also think that we need to be careful. I believe that there aren’t just a few good men around but there are many great men. Most men know what is appropriate and what is not and they know how to treat women respectfully. They are equally revolted by sexual harassment and assault. They just know what’s right.

It is never too late to speak out. Women are learning that now. There is strength in one voice or many. I hope this is just the beginning of a new world we are living in where men treat women with respect and women can speak out when they don’t.

Bandwagon Grey Cup Fan

grey cup

I love sports and have a particular interest in baseball. I do enjoy watching other professional sports, especially with my son, such as hockey, basketball and soccer. But I will admit that I don’t know much about football. Whether it is the CFL or NFL, with their different rules and nuances, I just don’t get it. I don’t watch football games. But I do watch the championship game each year. I guess that makes me a bandwagon Grey Cup fan.

Over the years, numerous people have tried their best to explain football to me. In particular, I want to give credit to the amazing group of people I worked with at Rogers Sportsnet almost 15 years ago. They tried their best to explain downs to me. I learned about fumbles, touchdowns, field goals and so much more. I will admit that I did not internalize much of it. Maybe I just didn’t understand football.

But you don’t have to know anything about football or even be a big fan of the game to enjoy the Grey Cup, the annual Canadian Football League championship game. Watching a bunch of grown men run back and forth on a frozen field, in minus ten temperatures and snow falling sideways, is entertaining. I don’t think I have ever actually watched a Grey Cup game in its entirety. I always watch the team introductions, coin toss and national anthem. Usually I  watch the first half on and off, and I do enjoy the half-time show. But my attention usually drops off after that. The game just keeps going, and the clock keeps stopping.

This year my interest was piqued a bit more than usual as I joined the bandwagon in Toronto and cheered on the mighty Argonauts. I’m not always a homer (Go Canes Go!), but for the most part I support Toronto teams. And how could you not love the underdog Argos?

Yes, I only watched the first half. It was a busy Sunday night in our house and there was no way I could continue to watch the whole game. I wasn’t in the group of people who gave up on the Argos early on and walked away. I believed in them and their abilities but just didn’t have a chance to watch. But I’m glad they won the Grey Cup!

From what I saw of the game, my favourite part, which was so Canadian, was the singing of our national anthem. It was so creative. You just have to watch it.

Another great part, you have to figure, was when the Argos kicked the field goal and won the game 27-24. They were behind the whole time and came through in the final minutes to win it all. Thanks to the internet I learned about the new Grey Cup champions via an alert while I put the baby to bed.

So the CFL season is over. The NFL season is in full swing, and I really have no idea who’s been winning and who has been tanking. But like the Grey Cup, I will turn on my TV and watch the Superbowl on February 4th. Or at least I will watch some of it. And I will cheer on the winning team. That’s what a good bandwagon football fan should do.

#GivingTuesday

#givingtuesday

The 2017 Holiday season has arrived. Halloween is over and the kids consumed more sugar in one night than they do in a typical month. Our American friends ate their turkey with all the fixings on Thursday and Thanksgiving has passed.  Black Friday triggered the official start of the season of buying, consuming and capitalism at its best. Cyber Monday, yesterday, brought out the best in technology and yes, more buying and consuming. Which brings us to today, Giving Tuesday, or more commonly spelled, #GivingTuesday.

We all own too much, we buy too much and we always feel we just need too much. From the ten-pound diaper bag full of supplies for the baby to the children’s playroom overflowing with toys to my own closet stuffed with clothing I barely wear, we have too much. We consume too much.

For me, #GivingTuesday is a breath of fresh air. After days of over-consumption (food and shopping!), I welcome a day to give. Founded in 2012 by the 92nd Street Y in New York City and the United Nations Foundation, this annual international day of giving has raised and moved hundreds of millions of dollars.

In the age of technology, this movement gained momentum almost overnight. And yes, like so many other things, it has its own hashtag. The internet and social media has given #GivingTuesday a tremendous platform to just do good. And I love that.

Okay, I will admit that my email inbox was overwhelmed this morning by requests from many organizations asking me to give them a donation. They are all worthy causes, and I do want to support them. I also got a ton of emails from the same retailers who bombarded me with Black Friday and Cyber Monday sales to now join them in giving back today.

Charitable organizations and businesses are asking me to “celebrate” with them, to use this as an “opportunity” to give and to be “part of something big.” They are all correct, that in the craziness of the Holiday season we should take a moment to pause, to stop buying and just give.

Giving does not necessarily mean handing over money. It could also mean that you can give of yourself and your time. My life is busy, and as I have written recently, often overwhelming. All those emails and social media posts are reminding me to slow down and maybe think of someone else who is more overwhelmed than I am. It reminds me that no matter how much I am balancing in my life and all the stresses I am facing, I can still help someone else.

I am not able today to give money or time to every charity that solicits a donation from me. But I will definitely give to some of them and through this blog I hope I can pay it forward and encourage all of you, my loyal readers, to participate in #GivingTuesday today. Make a donation to a charity that is close to your heart. Volunteer your time. Help a friend. Be kind to a stranger. That’s what today is all about. Let’s do something good. We will all be better off.

Overwhelmed

overwhelmed

Have you ever had a day, days or a week when many stresses or challenges all came together? Any one of them on their own can cause anxiety, but when it all happens at once you feel like your world is crashing in. You feel overwhelmed. Different kinds of emotions are all fighting each other – fear, sadness and also anger. Can you handle it? What should you do?

That was me this past weekend. I am not going to go through the actual events and stresses that came together over a period of time to make me realize on Sunday afternoon that I was overwhelmed. Too many things that I simply couldn’t control were all happening too fast and I felt like I was starting to crumble.

Anyone who knows me well knows that I am typically a strong person who has it together. I am quite capable of balancing many things at once every day in my life. And I have written extensively about all the puzzle pieces in my life that I work hard to manage every day.

It’s not easy to pursue a career, raise children and run a household, all at the same time. I work every day, both mentally and physically, to keep it together. But this past weekend it was just too much. My regular puzzle pieces weren’t fitting in at all, and yes, I will admit, I fell apart.

It’s a scary feeling to lose control. I felt helpless. I was overwhelmed.

It was just when I was feeling very down that my aunt showed up at my house. This is my Auntie Jo, the very same wonderful lady who inspired me to keep going and keep focusing to have a third child. She is one of the main reasons we are lucky to have our Tiny Miracle, Nessa, in our lives.

Besides giving me the hug I needed, she calmed me down and brought me back from my confused, stressed-out state. She offered helpful advice and reminded me that being overwhelmed is okay and that I would be fine.

My sister, Darcie, showed up soon after. Even though at this point there were seven children running, jumping and of course bum-walking, around my house, the zoo didn’t affect me too much. My sister was also a welcome visitor, bringing me encouragement and helping me stay centred.

By early Sunday evening my house was a mess, the laundry was not clean yet and I barely strung dinner together for everyone. I will admit that I was still overwhelmed as I tidied the toys put the final load of laundry into the machine at 11:00 pm and had a late-night snack and hot shower.

I’m still a bit on edge today, and my issues and challenges are not resolved. I am trying to take the time to sort them out and take each on one by one. That’s much less overwhelming. Life can hand you unwelcome anxieties every day, and I am confident that I will get through mine. Thank you to everyone who has offered advice and support. I am here for you too anytime you are overwhelmed, as a niece, sister, daughter, random relative or friend.

Put on Your Shoes. It’s Time to Leave!

put on your shoes

Put on your shoes. Get your coat on. Stop bugging your sister. Where is your hat? No, you are not playing iPad now. You left your homework where?  I said, put on your shoes. Now. I’m not waiting any longer. I’m leaving. Get your hands off your brother. It’s time to leave.

These are the typical words out of my mouth each morning as I herd my husband and children out the front door, to the car and off to school. Getting the people I live with to listen to me in the morning could be my biggest challenge in life. It is stressful and often painful. Why don’t they listen to me? Why don’t they move?

I will admit that we do not have a great morning routine in our house. I am usually the first person to wake up and get myself ready. When I wake up I find a different person in my bed each day (okay not quite, it is always one of the four other people I live with!). That person, whether it’s my husband or the baby, does not want to wake up.

Getting my children to wake up, get dressed (forget brushing their hair, I gave up on that a while ago) and eat breakfast is a struggle. But we always get through it. I brace myself when it’s time to get ready to leave the house. Put on your shoes. I must say that a dozen times each morning.

Why does it take upwards of ten minutes to leave the house in the morning? Is it really so hard to put on your shoes? There is definitely a mix of distraction and intentional ignoring going on. Sometimes I feel like I am talking to a wall. I think the wall listens better than my husband and children.

I know that today’s post sounds a bit absurd and even rather shallow as there are far more important issues in my direct life and greater world where I should focus my attention.  But this is driving me crazy. As I write this, with my children sleeping and my house quiet, I feel compelled to yell, “put on your shoes!” Maybe if I start the process the night before we will get out of the house on time the next day?

As we head into the winter, my morning stress levels will no doubt increase. Put on your shoes will turn into put on your boots. There will be heavy coats, hats and mittens to put on (first to be found under a chair or deep in a school bag). There’s often a sidewalk to be shoveled and car to warm up. Tuesday is garbage day, which adds a whole extra layer of delay to my morning.

I am happy to listen to any suggestions about how to get my gang moving better in the morning, in particular how to get them out the door on time. Do you have slow moving people in your house? I look forward to reading your comments, posted here, on Facebook or on Twitter @AliciaRichler.